Workplace Diversity

Workplace diversity means different things to different people. To us it simply refers to the variety of differences between people in an organisation.

Whilst our simple description may sound simple, diversity is a complex topic and encompasses a wide range of differences. Race, gender, ethnicity, age, cognitive style, personality, education and background to name just a few.

When discussing diversity we are not only looking at how people see themselves, but more importantly, how they see others. These thoughts highly affect our interactions with others and for a business to function whilst embracing diversity within their teams, all team members need to understand the need for a diversity led culture. The most successful organisations recognise this need and have equipped their people with a thorough toolbox of skills right now.

This workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.

Course Duration

1 Day

Course Content

Download Course Content PDF

  • Getting Started
    • Icebreaker
    • Ground rules
    • The parking lot
    • Workshop objectives
    • Action plans and evaluation forms
  • Understanding Diversity
    • What is Diversity?
    • Related Terms and Concepts
    • A Brief History
    • A Legal Overview
  • Understanding Stereotypes
    • Stereotypes vs. Biases
    • Identifying Your Baggage
    • Understanding What This Means
  • Breaking Down the Barriers
    • Changing Your Personal Approach
    • Encouraging Workplace Changes
    • Encouraging Social Changes
  • Verbal Communication Skills
    • Listening and Hearing:
    … They Aren’t the Same Thing
    • Asking Questions
    • Communicating with Power
  • Non-Verbal Communication Skills
    • Body Language
    • The Signals You Send to Others
    • It’s Not What You Say, It’s How You Say It
  • Being Proactive
    • Encouraging Diversity in the Workplace
    • Preventing Discrimination
    • Ways to Discourage Discrimination
  • Coping with Discrimination
    • Identifying if You Have Been Discriminated Against
    • Methods of Reprisal
    • Choosing a Course of Action
  • Dealing with Diversity Complaints as a Person
    • What To Do If You’re Involved In A Complaint
    • Understanding Your Role
    • Creating a Support System
  • Dealing with Diversity Complaints as a Manager
    • Recording the Complaint
    • Identifying Appropriate Actions
    • Choosing a Path
  • Dealing with Diversity Complaints as an Organization
    • Receiving a Complaint
    • Choosing a Response
    • Learning from the Complaint
  • Wrapping Up
    • Words from the Wise
    • Review of Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations

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